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Operations Specialist Mason City branch - Mason City, IA 50401 Description
POSITION SUMMARY:
The Operations Specialist is responsible for providing excellent customer service to both internal and external customers regarding account issues, products and services. Assists with maintaining the image files for Retail documents to ensure proper archiving. Performs many processing and reconciling tasks on a daily basis in the most accurate and efficient way to help First Citizens maintain customer focus Personal Banker I
Description
POSITION SUMMARY:
Services customers and their accounts, cross-selling bank products, and complying with bank operations. Works with customers and prospective customers on deposit related products along with other services offered by the bank making recommendations, which will satisfy the customer’s needs.
ACCOUNTABILITIES: ***
Sales: 50%Cross-sells bank products or services to existing and potential customers through in-person sales Teller Supervisor Mason City branch - Mason City, IA 50401 Description
POSITION SUMMARY:
Provides service to customers and their accounts, cross-selling bank products, and complying with bank operations. Coaches’ teller team to meet bank’s mission and core values.
ACCOUNTABILITIES: ***
Supervision: 25%Coaches teller staff by providing training and holding teller meetings. Provides overrides for tellers and assists in training new tellers.May be responsible VP Lending Officer Mason City branch - Mason City, IA 50401; Charles City branch - Charles City, IA 50616 Description
POSITION SUMMARY:
Under limited direction, makes and services a variety of secured and unsecured loans and lines of credit, provides superior customer service and financial counsel to current customers to retain existing business; identifies and solicits profitable business deposit and loan relationships in the bank’s target market to develop new business. Employees in this job class
Operations Specialist
Personal Banker 1
Teller Supervisor
VP Lending Officer




