Bill Drury "Passion for Service" Workshop 2015

Bill Drury is returning to Mason City!  


A Passion for Service ^®
 
Bill Drury is a man with a passion.  He is on a mission to help businesses create lifetime loyal customers. On April 8, 2015 he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.
 
Some disturbing service facts:
 
FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.
 
FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.
 
FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.
 
FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.
 
We've heard fantastic feedback about this program!