Bill Drury "Passion for Service" Workshop 2015
Bill Drury is returning to Mason City!
A Passion for Service ®
Bill Drury is a man with a passion. He is on a mission to help businesses create lifetime loyal customers. On April 8, 2015 he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.
Some disturbing service facts:
FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.
FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.
FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.
FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.
We've heard fantastic feedback about this program!
A Passion for Service ®
Bill Drury is a man with a passion. He is on a mission to help businesses create lifetime loyal customers. On April 8, 2015 he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.
Some disturbing service facts:
FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.
FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.
FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.
FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.
We've heard fantastic feedback about this program!
Bill Drury "Passion for Service" Work...
Date and Time
Wednesday Apr 8, 2015
8:30 AM - 12:00 PM CDT
Wednesday, April 8, 2015
8:30-12:00PM a.m.
Location
North Iowa Regional Commerce Center
9 N Federal Ave
Mason City, Iowa 50401
Fees/Admission
General Admission: $199
Chamber members: $89
Chamber members (sending 5+ employees): $79 ea.
To register, call or email the Chamber.
Contact Information
Tanner O'Brien
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