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DTSTART:20150408T133000Z
DTEND:20150408T170000Z
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SUMMARY:Bill Drury "Passion for Service" Workshop 2015
DESCRIPTION:Bill Drury is returning to Mason City!  \n\n\n\n\n\nA Passion for Service  \n\n \n\nBill Drury is a man with a passion.  He is on a mission to help businesses create lifetime loyal customers. On April 8\, 2015 he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.\n\n \n\nSome disturbing service facts:\n\n \n\nFACT: 96% of unhappy customers never complain about discourtesy\, but 91% of them will not buy again from a business that offended them.\n\n \n\nFACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.\n\n \n\nFACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.\n\n \n\nFACT: Courting new business can cost up to five times more than strengthening relationships with current clients.\n\n \n\nWe've heard fantastic feedback about this program!
X-ALT-DESC;FMTTYPE=text/html:<div>Bill Drury is returning to Mason City! &nbsp\;<br />\n<br />\n<br />\n<strong><em><span style="font-size:24.0pt\;">A Passion for Service </span></em></strong><sup><span style="color:black\;"><span style="font-size:24.0pt\;">&reg\;</span></span></sup><br />\n&nbsp\;<br />\nBill Drury is a man with a passion.&nbsp\; He is on a mission to help businesses create lifetime loyal customers. On April 8\, 2015 <span style="color:black\;">he will</span> present <span style="color:black\;">an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.</span><br />\n&nbsp\;<br />\nSome disturbing service facts:<br />\n&nbsp\;<br />\n<strong><u>FACT:</u> 96% of unhappy customers never complain about discourtesy\, but 91% of them will not buy again from a business that offended them.</strong><br />\n&nbsp\;<br />\n<strong><u>FACT:</u> Customers who encounter poor service tell an average of 11 other people about their bad experience.</strong><br />\n&nbsp\;<br />\n<strong><u>FACT</u>: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.</strong><br />\n&nbsp\;<br />\n<strong><u>FACT:</u></strong> <strong>Courting new business can cost up to five times more than strengthening relationships with current clients.</strong><br />\n&nbsp\;<br />\nWe&#39\;ve heard fantastic feedback about this program!&nbsp\;<br />\n&nbsp\;</div>\n
LOCATION:North Iowa Regional Commerce Center 9 N Federal Ave Mason City\, Iowa 50401
UID:e.706.3014
SEQUENCE:3
DTSTAMP:20260424T203640Z
URL:https://business.masoncityia.com/events/details/bill-drury-passion-for-service-workshop-2015-04-08-2015-3014
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