Business Sales Manager

Position Title:
Business Sales Manager

Position Summary:
The Business Sales Manager is responsible for leading CLtel’s business revenue growth through a combination of direct sales leadership, account management oversight, and go-to-market execution. This role serves as a player-coach, driving new customer acquisition while developing and supporting a high-performing sales and account services team.

The position oversees all business customer relationships, ensuring delivery of tailored telecommunications solutions—including Voice, Data, Internet, and Hosted PBX—to small and medium-sized businesses. The Manager is accountable for achieving sales targets, improving customer retention, driving new customer acquisitions, and strengthening CLtel’s position as the preferred local provider.

Key Responsibilities:
Sales Leadership & Revenue Growth
• Develop and execute sales strategies aligned with company growth objectives
• Own and drive business revenue targets across SMB and enterprise segments
• Maintain a personal sales pipeline and close key strategic opportunities
• Monitor performance metrics and adjust tactics to improve conversion and growth
• Drive consistent new customer acquisition while ensuring alignment with long-term customer value and fit
• Lead, coach, and develop the Sales and Business Account Executives, setting clear expectations and fostering a culture of accountability and performance
• Partner with marketing and operations to refine product positioning, drive adoption of bundled solutions, and identify new market opportunities

Customer & Relationship Management
• Oversee key business relationships to ensure high levels of satisfaction and retention
• Support the team in managing the full customer lifecycle—from acquisition through renewal and upsells
• Engage directly with high-value or at-risk accounts as needed
• Ensure consistent follow-up, service quality, and proactive communication

Sales Operations & Process
• Oversee pipeline management, forecasting, and reporting accuracy
• Ensure effective use of CRM tools and disciplined sales processes
• Track key metrics (pipeline health, win rates, churn, ARPU growth)
• Continuously improve sales processes and customer experience
• Ensure alignment with operations and service delivery teams so that commitments made in the sales process are consistently met

Culture & Community Leadership
• Ensure the team delivers a high-touch, relationship-driven experience consistent with CLtel’s local presence
• Represent CLtel in the community, building trust and long-term relationships with local businesses and stakeholders
• Balance growth objectives with long-term customer relationships, reputation, and community impact

Knowledge, Skills, and Abilities:
• Strong leadership and coaching capability with the ability to motivate and develop a team
• Proven ability to drive revenue growth and manage a sales pipeline
• Deep understanding of solution-based selling in telecommunications or technology
• Excellent communication, negotiation, and presentation skills
• Demonstrated ability to prioritize long-term customer value over short-term wins
• Ability to balance strategic thinking with hands-on execution
• High level of accountability, organization, and attention to detail
• Proficiency with CRM systems and Microsoft Office applications
• Valid driver’s license required for customer visits

Education and Experience:
• 5–10+ years of sales experience, preferably in telecommunications or technology
• Prior leadership or team management experience strongly preferred
• Demonstrated success in selling to small and medium-sized businesses
• Bachelor’s degree preferred

Physical and Environmental Requirements:
Physical Requirements: The employee must be physically able to regularly sit and work at a computer; reach above shoulder heights, lift as required to file documents or store materials throughout the workday, and may require lifting up to 25 pounds.

Workplace Environment: The usual indoor environment is in a temperature-controlled space, generally subject to some noise level associated with customer transactions, telephone conversations, and interaction between employees, customers, and suppliers.

* All CL Tel job descriptions are to be used as general guidelines for each job and are subject to periodic review and change as warranted. *