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PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20211208T150000Z
DTEND:20211208T170000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Culture of Service: The Smile Initiative
DESCRIPTION:What are customers posting about your company online? Are they positive reviews about service\, or are there some negative comments? Service culture is paramount to the success of any organization\, and customer experience training is crucial to anyone who works with people. Not only does each interaction between front line employees and customers affect customer retention\, but employees with effective customer service skills also feel more valuable and committed to their jobs. The skills taught through "The Smile Initiative" can help make a positive impression on both current and future customers\, as well as the employees who utilize them\, leading to positive online reviews all around.\n\nInstructor: Bob Buesing
X-ALT-DESC;FMTTYPE=text/html:<span style="font-size:12.0pt">What are customers posting about your company online? Are they positive reviews about service\, or are there some negative comments? Service culture is paramount to the success of any organization\, and customer experience training is crucial to anyone who works with people. Not only does each interaction between front line employees and customers affect customer retention\, but employees with effective customer service skills also feel more valuable and committed to their jobs. The skills taught through &ldquo\;The Smile Initiative&rdquo\; can help make a positive impression on both current and future customers\, as well as the employees who utilize them\, leading to positive online reviews all around.<br />\nInstructor: Bob Buesing</span><br />\n&nbsp\;
LOCATION:NIACC Main Campus Activity Center\, AC101
UID:e.706.10471
SEQUENCE:3
DTSTAMP:20260922T204202Z
URL:https://business.masoncityia.com/events/details/culture-of-service-the-smile-initiative-10471
END:VEVENT

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