Membership Directory

Volunteer Experience Manager

Girl Scouts of Greater Iowa
Job Description
Volunteer Experience Manager
Position: Full-Time
Location: Mason City

We are looking for a passionate, driven individual in the Mason City area, who can help volunteers meet their full potential, and contribute to the Volunteer Experience team’s goals in supporting volunteers and retaining members. A Volunteer Experience Manager supports new and returning volunteers through proactive communications and problem-solving with troop leaders and other volunteers. We’re looking for someone with excellent written and verbal communication skills, who can serve as a go-to for volunteer questions, as well help mediate conflict situations. The Mason City office has a small team, so this individual is also tasked with backing up coverage in the retail shop: ringing up customer transactions and reconciling sales and receipts.

  • Bachelor’s Degree in a related field and/or equivalent combination of education and experience
  • Previous experience working with Girl Scouts or other related organization preferred
  • Experience working with volunteers and youth
  • Problem-solving skills and ability to respond to concerns/issues via email, phone or in person
  • Strong phone skills
  • Strong organizational skills with attention to detail
  • Strong computer skills including MS Office products
  • Join the club! Each staff member is required to become a member of GSUSA
  • Flexibility is key. We’ll need you to work weekends and evenings as needed
  • Valid Driver’s License
If you are interested in a position at GSGI and meet the expressed qualifications, please submit your cover letter and resume to NO PHONE CALLS PLEASE.
Contact Information